Privacy Policy

PRIVACY POLICY

Last updated: 31 August 2026

This Privacy Policy explains how CoCoAura (“CoCoAura”, “we”, “us” or “our”) collects, uses and protects your personal information when you visit cocoaura.uk, contact us or purchase our products.

  1. Who we are

CoCoAura is the data controller responsible for your personal information.

Trading name: CoCoAura
Email: cocoaura.uk@gmail.com
Website: https://cocoaura.uk

  1. Information we collect

We may collect:

• Your name, billing address, delivery address, email address and telephone number.
• Details of products ordered, payments, refunds and delivery history.
• Messages, enquiries, reviews and other communications you send us.
• Technical information such as your IP address, browser type, device information and how you use our website.
• Marketing preferences and cookie choices.

Payments are processed securely by Shopify and its payment providers. CoCoAura does not receive or store your complete payment-card details.

  1. How we use your information

We use personal information to:

• Process, prepare, deliver and manage your orders.
• Take payments and issue refunds.
• Communicate with you about your order or enquiry.
• Prevent fraud and protect our website and business.
• Maintain accounting, tax and business records.
• Improve our products, website and customer experience.
• Send marketing communications where you have consented or where otherwise permitted by law.

  1. Our lawful bases

We process personal information where:

• It is necessary to fulfil our contract with you, including processing and delivering an order.
• We need to comply with a legal obligation, including tax and accounting requirements.
• We have a legitimate business interest, such as preventing fraud, responding to customers and improving our services, provided your rights do not override that interest.
• You have given consent, including for certain marketing communications or non-essential cookies.

You may withdraw marketing consent at any time by using the unsubscribe link in an email or contacting us.

  1. Who we share information with

We may share necessary personal information with trusted service providers, including:

• Shopify, which hosts and operates our online store.
• Payment processors and fraud-prevention providers.
• Royal Mail and other delivery providers.
• Technology, website, analytics, email and customer-service providers used by CoCoAura.
• Accountants, insurers, professional advisers and regulatory authorities where necessary.
• Law-enforcement or government bodies where disclosure is legally required.

We do not sell your personal information.

  1. International data transfers

Some service providers may process information outside the United Kingdom. Where this happens, we require appropriate legal safeguards to protect personal information in accordance with UK data-protection law.

  1. How long we keep information

We retain personal information only for as long as it is reasonably required.

Order and transaction records will normally be retained for up to six years for accounting, tax and legal purposes. Customer-service correspondence is retained for as long as necessary to resolve the matter. Marketing information is retained until you unsubscribe, withdraw consent or the information is no longer required.

  1. Cookies

Our website uses essential cookies required for functions such as the shopping basket, checkout and security.

With your permission, we may also use analytics, advertising or personalisation cookies. You can manage non-essential cookies through the cookie banner displayed on our website or through your browser settings.

  1. Your rights

Depending on the circumstances, you may have the right to:

• Request access to your personal information.
• Ask us to correct inaccurate information.
• Request the transfer of information you provided.
• Withdraw consent at any time.
• Object to direct marketing.

To exercise your rights, contact cocoaura.uk@gmail.com. We may need to verify your identity before processing a request.

  1. Complaints

Please contact us first if you have concerns about how we use your information.

  1. Changes to this policy

We may update this Privacy Policy when our business practices, website services or legal obligations change. The latest version will always be published on this page.